AI Infrastructure Model Operations GenAI

Building the Bridge Between
Research & Production

I am Gabriel Ordonez Hernandez. A Technical Program Manager with 15+ years delivering large-scale distributed systems. Pivoting from high-availability infrastructure to MLOps and GenAI delivery.

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Professional Summary

Technical Program Manager with 15+ years delivering large-scale distributed systems, with a decade-long evolution from heuristic automation (2011) to predictive ML (Huawei Global Innovation Award, 2017) and GenAI.

Pivoting from high-availability infrastructure to MLOps and GenAI delivery. Expert at bridging the gap between research concepts and production stability, managing cross-functional teams across 3 continents, and translating between ML engineers and business stakeholders.

Thrive in chaotic, fast-paced environments with evolving priorities.

Technical Skills

AI/ML Stack

  • LLMs, NLP, RAG Architectures
  • AWS Bedrock, SageMaker
  • LangChain
  • Vector Databases (Pinecone/FAISS)
  • Python, Prompt Engineering
  • Model Evaluation Frameworks

Infrastructure & MLOps

  • Cloud-Native Architecture
  • CI/CD Pipelines
  • Model Serving
  • Distributed Systems
  • Containerization (Docker/K8s)

Program Management

  • Cross-functional Coordination
  • Dependency Mapping
  • Risk Management
  • Agile/SAFe
  • Stakeholder Communication
  • CapEx/OpEx Budgeting ($30M+)

Professional Experience

2023 – Present

Senior Program Delivery Lead

Amdocs | Ottawa, ON

  • Leading cloud-native transformation and data infrastructure programs for Tier-1 US telecom operator.
  • Cross-Functional Execution: Directing team of 15+ engineers and data architects across Canada, US, and India to deliver cloud migration initiatives, reducing data retrieval latency by 20%.
  • Operational Rigour: Implemented CI/CD governance and automated testing gates, increasing deployment frequency from monthly to weekly while reducing change failure rate by 15%.
  • Stakeholder Management: Managing technical roadmap for multi-million dollar contracts.
2021 – 2023

Independent Consultant (Technical Programs)

Remote

  • Delivered consulting while completing MBA—bridging technical execution with business strategy.
  • AI Advisory: Consulted on AI implementation for BSS modernization.
  • Engineering Frameworks: Designed delivery standards for distributed software teams.
  • SAFe Transformation: Led Scaled Agile adoption across multi-cultural distributed teams.
2018 – 2021

Engineering Manager

VIVA Nuevatel PCS de Bolivia | La Paz, Bolivia

  • Directed engineering transformation for nationwide distributed infrastructure serving millions of subscribers.
  • Managed $30M+ CAPEX portfolio across engineering initiatives.
  • Introduced Agile value-stream frameworks replacing waterfall approaches.
2015 – 2018

Network Performance Manager (Regional Lead)

Huawei Technologies | La Paz, Bolivia

★ HUAWEI GLOBAL INNOVATION AWARD (2017)

  • CEO recognition for pioneering machine learning implementation in predictive infrastructure planning using Prophet.
  • Data-Driven Optimization: Led team utilizing statistical analysis on TB-scale telemetry data to predict capacity constraints.
  • ML Pipeline Design: Designed data pipelines and built predictive models.
2013 – 2015

Senior Technical Project Manager

Nokia | La Paz, Bolivia

  • Managed end-to-end delivery of complex infrastructure integration projects.
  • Served as primary bridge between technical delivery teams and client executives.
2003 – 2013

Previous Experience

Ericsson | MSI Americas | Telefónica

  • Solutions Architect & Project Lead (Ericsson): Deployed automated optimization solutions (fuzzy logic algorithms) for Telefónica across LatAm.
  • RF Engineer (MSI/Telefónica): Built deep technical foundation in distributed systems engineering.

Independent AI Projects

Hands-on technical development building GenAI systems to stay at the implementation edge.

RAG Implementation

Document Intelligence Pipeline

  • Architected Retrieval-Augmented Generation pipelines using LangChain and AWS Bedrock.
  • Achieved 40% reduction in information retrieval time.
  • Integrated semantic search for enterprise-grade document querying.
LangChain AWS Bedrock

Model Evaluation Framework

Benchmarking & Optimization

  • Engineered prompt evaluation frameworks to benchmark LLM performance (Claude vs. GPT-4).
  • Optimized token usage costs by 25% through prompt caching and context window optimization.
Python LLM Benchmarking

Full-Stack GenAI Apps

End-to-End Prototyping

  • Built end-to-end applications using Python/Streamlit.
  • Integrated vector databases (Pinecone, FAISS) for high-performance semantic search capabilities.
Streamlit Pinecone

MCP Development

Model Context Protocol

  • Built Model Context Protocol servers connecting AI assistants to enterprise platforms via JSON-RPC transport layer.
  • Enabling secure and standardized context exchange between models and tools.
JSON-RPC Protocol Design

Education & Certifications

Education

Master of Science, Business Intelligence & Analytics

University of Barcelona | 2019

Master of Business Administration (MBA)

University Canada West, Vancouver | 2022

Bachelor of Science, Electrical Engineering

Universidad del Zulia, Venezuela | 2000

Certifications & Awards

  • AWS Certified Machine Learning – Specialty
  • AWS Certified Solutions Architect
  • PMP (Project Management Professional)
  • Certified Scrum Master (CSM)

Huawei Global Innovation Award

(2017) CEO recognition for pioneering ML in predictive infrastructure planning.